Ask for the creation of your FTP folder

To ask for the creation of your FTP folder, you must upload a GEDCOM file to our FTP server and send a Ticket Contact with the name of your file.

To upload a GEDCOM file to our FTP server:
- Run your FTP Client
- Log in to the server: Host: ftp.geneanet.org, Remote Directory: incoming, Login: anonymous, Password: leave blank.
- Upload file

The FTP server is set to 'Write Only' so no one can download your file.

Backup (Export) your Online Family Tree

Select the 'My GeneaNet : Online Family Tree : Backup & Restore : Export Family Tree' item in the left sidebar or simply go to http://my.geneanet.org/arbre/save.php.

You must select a file format, then select if you want to backup the pictures you have added in your Online Family Tree and your Family Book.


You can also backup (export) a single line from your Online Family Tree. Select the 'My GeneaNet : Online Family Tree : Backup & Restore : Export a Single Line' item in the left sidebar or simply go to http://my.geneanet.org/arbre/save.php?view=export.

Enter the first letters of the root individual of the line to backup (export), then select options as above.
To download the backup from your FTP folder:
- Run your FTP Client
- Log in to the server: Host: ftp.geneanet.org, Login: your GeneaNet username, Password: your GeneaNet password.
- Download files

Non-Club Privilege members can always directly download a backup of their Online Family Tree for free to save it to their computer.

Restore your Online Family Tree

Select the 'My GeneaNet : Online Family Tree : Backup & Restore : Restore Data ' item in the left sidebar or simply go to http://my.geneanet.org/arbre/save.php?view=restore.


A backup of your latest Family Tree will be automatically done before the restore process.

A backup of the manual updates of your Online Family Tree is done every eight hours so you can restore an earlier version of your Family Tree at any time.

Upload a GEDCOM file

You can use your FTP folder to upload and import a GEDCOM file to your Online Family Tree.

Select the file to upload then click 'Send'.


You can now upload files bigger than 10 Mb.