GeneaNet offers various technical support options.

Within The GeneaNet Forums

The GeneaNet Forums are designed to post questions and engage in discussions related to GeneaNet specifically and genealogy in general.

GeneaNet Team members frequent the forum everyday. The following icon is shown in all of the GeneaNet Team members posts.


Before starting a new topic, we suggest that you search the forums because your question or suggestion may already have been discussed.

The GeneaNet Forums are available to anyone and there's no need to create a GeneaNet account to post a message.

You can also access the GeneaNet Forums from the left sidebar of the website.


Within The Tickets Contact

Tickets Contact let you send an email to the GeneaNet staff to have a private talk.

They are available to GeneaNet Club Privilege Members only.

Tickets Contact are the best way to contact GeneaNet Technical Support in the cases of issues, ident/password loss, Club Privilege subscription and online orders.

GeneaNet don't answer letters, except in some exceptional cases.